Banks have urged customers to remove their face asks when carrying out transactions via Automated Teller Machines.
Fidelity Bank said in a mail to its customers that the mask makes it impossible for the ATM to capture the face of the user. It said the face detection feature is a measure against fraudulent withdrawals.
“Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.
“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.
“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.
“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you,” the mail read.